The Kairos Experience

The best part of joining Kairos is the value!

  • Our individual review and negotiation of each of your payer contracts typically results in more than a 20% increase in contract rates.
  • Through our claims recovery services we have helped our members collect thousands of dollars that otherwise would be unrealized.
  • Kairos' Member Support services save your organization valuable time by removing the burden of the credentialing process and providing direct support to your billing and admissions staff.
  • All of our members receive complimentary access to our annual conference where you can obtain continuing education credits free of charge.

Explore the services included with Kairos membership.

Kairos works to ensure each member organization is included in every possible payer network, receives the highest payment and best possible outcomes, and benefits from enhanced efficiencies. Our member services include:

  • Managed care contracting and renegotiation
  • Routine contracting, market and industry updates
  • Advocacy with insurance payers/networks
  • Value-based and alternative payment initiatives
  • Education about changes in policies, procedures & regulations

Member support is available to enhance operational accuracy and effectiveness to maximize reimbursement for delivered services. Our member services representatives provide the following assistance:

  • Resolve questions regarding admissions
  • Claim denial support and follow-up
  • Access to Kairos website member portal for contract summaries and other important billing information
  • Credentialing for all managed care payers
  • Access to member call center and help desk

Data reports support value-based payment discussions, identify data trends that payers and CMS are monitoring, assist with discussions on costs, and reveal market standing and movement. Data is also a critical piece that supports decision making related to market position, clinical initiatives and organizational opportunities. Our data analytics benefits include:

  • Access to CMS Claims Data Reporting
  • Access to monthly quality reports
  • Personalized review and outcomes analysis

As part of a collaboration with LeadingAge Pennsylvania, Kairos members have automatic access to Value First, a national group purchasing program (GPO). This GPO is a free, no-obligation service that provides access to more than 500 long-term care specific vendors and can help you improve your bottom line. For more information, contact us at

Kairos offers a variety of educational and training programs that focus on the needs of our members by combining the use of industry experts with Kairos’ extensive contracting, billing support and consulting experience in the post-acute care industry. Some of the training and educational programs offered to members at no additional charge include:

  • On-site insurance, admissions and reimbursement training from our member services team assisting you in obtaining best outcomes when billing payers
  • Complimentary attendance to the annual Kairos conference where member organizations and their staff can attend informative sessions that provide CEU credits for NHA, RN, and CPA

Kairos consultants use resources and knowledge to guide implementation of evidence-based care processes/protocols, analysis and improvement of quality best practices, leadership development, and organizational improvement. Learn more about our Consulting Services.

* These services are available under separate agreements for each activity/project.